bdjlt Privacy Policy — How We Handle Your Data

1.1Information You Provide Directly

When you register for a bdjlt account, make deposits or withdrawals, contact our support team, or otherwise interact with the platform, you provide us with personal information that we collect and store. This includes:

1.2Information Collected Automatically

When you access or use the bdjlt platform, we automatically collect certain technical and behavioural information about your session. This includes:

2.1Account Management & Service Delivery

We use your personal data to create and manage your bdjlt account, verify your identity and age, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and provide customer support. Without this data, we cannot operate your account or process financial transactions safely.

2.2Fraud Prevention & Security

We use technical and behavioural data to detect and prevent fraudulent activity, duplicate accounts, bonus abuse, money laundering, and unauthorised access. This includes automated monitoring of betting patterns, login locations, and payment method usage. Security monitoring is a legitimate interest of bdjlt and a requirement for operating a safe platform.

2.3Responsible Gaming Compliance

We use your account activity data — including session frequency, deposit amounts, and gaming patterns — to support our responsible gaming obligations. This includes identifying players who may be at risk, enforcing self-exclusion requests, applying deposit limits, and ensuring age verification requirements are met. These uses are required by our responsible gaming commitments and cannot be opted out of.

2.4Platform Improvement & Analytics

We use aggregated and anonymised behavioural data to understand how players use the bdjlt platform, identify technical issues, improve the mobile user interface, and prioritise new game content and features. This data does not identify you personally. It helps us make the platform better for all players in Bangladesh, from Dhaka to Chittagong, Sylhet to Cox's Bazar.

4.1How Payment Data is Handled

bdjlt integrates with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process deposits and withdrawals. When you initiate a payment transaction, your payment details are transmitted directly to the relevant payment provider using secure, encrypted channels. bdjlt does not store your full bKash PIN, Nagad PIN, card number, or CVV code on its own servers. We receive only a transaction reference and confirmation status from the payment provider.

4.2Transaction Records

bdjlt retains a record of all deposit and withdrawal transactions associated with your account, including the transaction date, amount in BDT, payment method type, and transaction reference number. These records are retained for a minimum of five years to comply with applicable financial record-keeping requirements and to support the resolution of any disputes relating to payments. You may request a copy of your transaction history by contacting support.

5.1What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. bdjlt uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your account preferences, and collect anonymised analytics data about platform usage. bdjlt does not use cookies to build advertising profiles or to track you across third-party websites.

5.2Types of Cookies We Use

bdjlt uses three categories of cookies:

6.1Payment Service Providers

We share the transaction data necessary to process your deposits and withdrawals with our payment partners: bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard). These partners receive only the data required to process the specific transaction and are bound by their own privacy policies and regulatory obligations.

6.2Game Technology Providers

bdjlt licenses casino games and sports data from third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process certain technical data (such as session identifiers and game round results) as part of delivering their games. They do not receive your full personal profile, payment data, or contact details.

6.3Legal & Regulatory Disclosure

bdjlt may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, to enforce our Terms and Conditions, to protect the rights or safety of bdjlt or its users, or to investigate suspected fraud or criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.

7.1Active Account Data

While your bdjlt account remains active, we retain all personal data associated with your account as necessary to deliver the platform's services, comply with our responsible gaming obligations, and maintain accurate transaction records. You may access your personal data at any time by logging in to your account or by contacting support.

7.2Post-Closure Retention

Following the closure of your bdjlt account — whether by your request or by bdjlt's decision — we will retain certain categories of your personal data for a minimum of five years. This retention period is required to comply with financial record-keeping obligations, to support the investigation and resolution of any disputes or complaints arising after account closure, and to enforce the terms of any self-exclusion. After the mandatory retention period has elapsed, your personal data will be securely deleted or irreversibly anonymised.

8.1Right of Access

You have the right to request a copy of all personal data that bdjlt holds about you. We will provide this in a structured, commonly used, machine-readable format. Your first data access request per calendar year is free of charge. Subsequent requests within the same year may be subject to a reasonable administrative fee.

8.2Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. For basic account details such as your mobile number or registered name, you may update these directly within your account settings. For KYC or identity-related data, corrections must be submitted to our support team with supporting documentation.

8.3Right to Erasure

You have the right to request that bdjlt delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal obligations to retain certain data for regulatory and dispute-resolution purposes. We cannot erase data that we are legally required to keep.

8.4Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from bdjlt, contact support at [email protected] or use the unsubscribe mechanism included in any marketing message you receive from us. Opting out of marketing does not affect our ability to send you essential service communications related to your account.

9.1Technical Safeguards

bdjlt implements a range of technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bdjlt platform, encrypted storage for sensitive personal and financial data, access controls limiting which personnel can access personal data systems, regular security reviews and vulnerability assessments, and multi-factor authentication for administrative access to data systems.

9.2Data Breach Response

In the event of a data security breach that is likely to result in a high risk to your rights and freedoms, bdjlt will notify affected players without undue delay. Notifications will be sent to the mobile number or contact method registered on your account and will include a description of the nature of the breach, the data affected, the likely consequences, and the measures we have taken or propose to take to address it.

10.1Opt-In Marketing

bdjlt may send you promotional messages about bonuses, seasonal offers (including Eid specials, BPL promotions, IPL season offers, and Pohela Boishakh campaigns), new game launches, and platform updates. We will only send marketing communications where you have consented to receive them, either at the point of registration or through your account communication preferences. All marketing messages will identify bdjlt as the sender.

10.2Opting Out

You may withdraw your consent to receive marketing communications from bdjlt at any time, free of charge and without affecting your access to the platform. To opt out, contact support at [email protected] stating that you wish to be removed from marketing lists, or use the opt-out mechanism in any marketing message you receive. Please allow up to 5 business days for your opt-out request to take effect across all our communication channels.