Responsible Gaming at bdjlt — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

bdjlt believes that online gaming is a form of entertainment that should be enjoyed responsibly. For the vast majority of players in Bangladesh — from Dhaka to Chittagong, Khulna to Sylhet — visiting bdjlt is a fun, exciting pastime. We want to keep it that way. Our responsible gaming framework gives every player the tools, information, and support they need to stay in control of their gaming activity at all times.

We understand that for a small number of people, gambling can become problematic. If you feel that gaming is affecting your finances, relationships, work, or mental well-being, bdjlt urges you to use the tools on this page and to contact our support team immediately. Our team is available 24 hours a day, 7 days a week — no judgment, only support.

Age Restriction — 21+ Only

bdjlt strictly enforces a minimum age of 21 years for all players. During registration, all users must confirm their date of birth and agree that they meet this minimum age requirement. bdjlt reserves the right to request age verification documents — including a National Identity Card (NID) — at any time before or after a player's first withdrawal. Where age verification cannot be completed to bdjlt's satisfaction, the account will be suspended and any funds returned to the originating payment method.

We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has accessed the bdjlt platform, please contact our support team at [email protected] immediately. We will investigate and take all appropriate action without delay.

Our Responsible Gaming Tools

bdjlt provides a comprehensive set of player-controlled tools designed to help you manage your gaming activity. All tools are available free of charge and can be activated at any time by contacting our support team at [email protected].

Deposit Limits — Keeping Spending Under Control

One of the most effective responsible gaming measures is setting a deposit limit on your bdjlt account. A deposit limit caps the maximum amount you can add to your account over a defined time period — daily, weekly, or monthly. Once a limit is set, it cannot be increased for a cooling-off period of at least 24 hours after the change is requested. This cooling-off period is designed to prevent impulsive decisions made during a losing session.

bdjlt strongly recommends all players set a deposit limit during the account registration process. Starting with a comfortable limit — one that reflects what you can genuinely afford to lose — is the single most practical step you can take to ensure gaming stays enjoyable and within your budget.

Time-Out & Cool-Off Features

Sometimes you simply need a break. bdjlt's time-out and cool-off features let you pause your account for a defined period without closing it permanently. There are four time-out options available:

Self-Exclusion — Taking a Longer Break

Self-exclusion is the most comprehensive account restriction available on bdjlt. When you request a self-exclusion, your account is blocked from all gaming activity, deposits, and withdrawals for the duration of the exclusion period — a minimum of six months, up to a permanent ban if requested. Unlike a cool-off period, self-exclusion cannot be reversed during the active exclusion period regardless of the reason.

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion duration. Self-exclusion requests are processed within one business day. Any account balance remaining at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within five business days.

Recognising Problem Gambling — Warning Signs

Problem gambling can develop gradually and is not always easy to recognise. The following warning signs may suggest that gaming is becoming a problem for you or someone you care about:

• 1Spending more money on gaming than you planned to or can afford — going over budget consistently and feeling unable to stop.
• 2Chasing losses — continuing to play or deposit in an attempt to win back money already lost, often with increasingly larger bets.
• 3Borrowing money or selling personal possessions to fund gaming activity on bdjlt or any other platform.
• 4Neglecting responsibilities — missing work, ignoring family commitments, or failing to pay bills or essential expenses because of time or money spent on gaming.
• 5Feeling restless, irritable, or anxious when not playing — or using gaming as a way to escape stress, anxiety, loneliness, or depression.
• 6Hiding or lying about gaming activity — concealing how much time or money you are spending on bdjlt from family members or close friends.
• 7Failed attempts to cut back — making repeated decisions to reduce your gaming frequency or spending but finding yourself unable to follow through consistently.

If you recognise any of these warning signs in yourself, please do not wait. Contact bdjlt support at [email protected] to activate one of our responsible gaming tools, or reach out to a trusted family member or professional counsellor for help.

Tips for Playing Responsibly at bdjlt

For most players, a few straightforward habits are all it takes to keep gaming enjoyable and under control. Here are four practical principles that bdjlt recommends to every player:

Need Help? Contact bdjlt Support

If you feel that gambling is becoming a problem for you, please reach out. There is no shame in asking for help — and the earlier you ask, the easier it is to address. bdjlt's support team is available 24/7 and can help you activate any of the responsible gaming tools described on this page.

Remember: asking for help with responsible gaming does not affect your ability to use bdjlt normally when your chosen restriction period ends. bdjlt treats all responsible gaming contacts with complete respect and discretion. Your well-being is our priority.